|Shipping Type||Processing Time||Cost||Estimated Delivery|
|US Standard Shipping||1-2 business days||$8||3-7 business days|
|US Expedited Shipping||1 business days||$15||2-4 business days|
(Canada, UK, Germany)
|1-2 business days||$15||3-7 business days|
|Other Remote Areas||1-2 business days||$15||2-4 business days|
- A confirmation email with all your order details will be sent to you once your order is placed. It takes 1-2 business days to process/prepare your order.
- Standard shipping for packages to the Continental US are shipped via FedEx, DHL, UPS, and USPS for most of the times.
- Canadian shipping: Standard shipping for packages to CANADA are shipped via FedEx or USPS, with final delivery via USPS mostly. (Additional Duties/Fees May Apply Upon Delivery In Canada. Due to customs clearance, we are not able to guarantee delivery timing.) Please get in touch with Customer Service if you need to expedite your order or charged for duty.
Is there any possibility to offer customer free shipping?We offer free shipping on orders over $40 always. If you sign up for our newsletter, you will be eligible for FREE SHIPPING on your first order!
What are your shipping methods and how long do they take?We normally ship with DHL, FeDex, USPS or ,TNT, depending on your location. Orders generally take 1-2 business days to process before they are shipped. The shipping process itself normally takes 3-7 business days. You can track your package by logging into your CuddlePlushy account.
For expedited delivery or next-day delivery, please contact our customer service first to check the options.
Where to track my order?You can track your order by the tracking number in your shipping confirmation email, or from this page.
Can I change my shipping address?Please email us at email@example.com first to submit your ‘changing address’ request.
Generally, we can only update your shipping address before shipment. To ensure that your package can be properly delivered, please ensure that your address is complete and correct with all information including apartment/suite/room numbers.
We are unable to cancel an order after shipment. Please keep an eye on your order status to make sure you can receive your order.
Do you ship internationally?Currently, we can ship to the continental U.S. and most international countries. Sign up for our emails and then you are eligible for US domestic free shipping. However, for remote areas, there might be additional shipping charge because the delivery services are only limited to certain carriers which make the package hard to deliver in some countries.
Please kindly noted that P.O. Boxes and military addresses (APO, FPO) cannot be delivered.
What can cause delays on my order?The most common factors may cause to the delay are as following:
1) Misspelt, in-completed ,or outdated address when the carrier fails to delivery the package.
2) Unforeseen circumstances at the local post office, postal strikes, customs clearance , or weather.
3) The carrier may take 1-2 business days to register and receive parcels. This will affect your shipment status.
4) Public Holidays in your location and ours can also cause delays during the processing time.
Do I need to pay the duty?All orders are shipped duty-paid to ALL parts of the world. If you get hit with a bill for import duty, send it to us and we’ll pay it.
Shipping RestrictionsCurrently we do not offer delivery to PO boxes, APO/FPO or US Territories.
Customs and Import DutiesSometimes the additional customs or import duties couldn't be avoided. But please don't worry. If any charged, please simply contact firstname.lastname@example.org.
1. Please send us a copy of the receipt of the customs duties via email.
2. Refund will be returned to you within 3-10 business days once get your receipt.
ContactPhone number is required for delivery. Leave correct email address in your order so that order confirmation and shipping confirmation will be sent.