Returns & Exchange
If you are unsatisfied with your purchase for any reason, we are happy to accept returns within 60 days. We have two convenient options to choose from.
Email Customer Service
Request a return RMA number
Return & Exchange Form
Download our return from here


How does our 60-day Free Trial work?
All our products are made to the highest quality standards and we stand behind them with our 60-day Free Trail Guarantee. Your comfort, our promise. Wash it, enjoy and have fun with it, just don’t damage it. If your ultimate comfort hasn’t been achieved, return it! It’s that easy.
Here’s what to do:
  • Please first request a RMA for your order.
  • Original proof of purchase will be required, our 60-day trial is limited to one return per household. (Your returned item will be donated)
  • Clearance items can’t be exchanged, returned or refunded.
  • You will be responsible for paying shipping costs for returning your item. Shipping costs are non-refundable.
  • If you return an item for an exchange, your replacement will be dispatched ads soon as possible, usually within 7 business days upon receiving the items you send back.
Return & Exchange Process
REQUEST AN RMA
PACK ITEMS
SHIP IT
GET REFUNDED
  • To request a Return Merchandise Authorization (RMA) for an order.
  • Wrap the unwashed item securely in its original package.
  • Fill in the Return & Exchange Form and Send them back with this form enclosed.
  • Post the parcel at your local post office with a carrier of your choice to the designated address. Please contact us with support@cuddleplushy.com to get return address. We recommend you get a tracking code & proof of postage as we cannot process returns that do not reach us.
  • Once we receive the returned products and confirm the condition, we will process your exchange/return immediately.
FAQs
What is your exchange & return policy?
To be eligible for a return or an exchange, your items must be:
  • Unused and in the same condition that you received it.
  • Original Packaging. (All orders must be returned in their original packaging to receive a full refund. Used items are not eligible for a full refund.)
  • Responsible for your own shipping cost for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Do I need to pay for shipping?
  • You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  • We will refund the full cost of the merchandise and shipping charges if the return is a result of our error or defective product.
  • Please use a trackable shipping method, as we cannot be responsible for missing incoming deliveries.
About refunds
  • We promise that there is no service charge for return.
  • For non-defect and customers’ subjective reasons returns, we will reimburse for the price of goods only. You will be responsible for the return postage for the additional returns.
  • If you return an item for an exchange, your replacement will be dispatched ads soon as possible, usually within 7 business days.
  • If you requested returns, refunds are processed within 7 days of receiving the return item(s). Refunds will be returned only to the original form of payment.
  • If you are returning item(s) which was purchased using a voucher code, only the final paid price (after discount) will be refunded.
  • If you want to cancel the order, there are two solutions.
    If your package is not shipped out, we will help you cancel the order and issue full refund to you.
    Once your package shipped out, we cannot control the shipping process. We will send you the tracking number by e-mail and you can return it after receive it. We will refund you after we receive your return.
  • Free gifts are not eligible for return or exchange.
  • If you have any other questions, feel free to contact us with +1(551) 226-6167.
How to receive a faulty refund or exchange?
If you received defective, incorrect, or incomplete merchandise, please email us at support@cuddleplushy.com within 14 days of delivery for replacement, and please include your order number, and any details about the issue you’re experiencing in your message. We'll work with you to make it right!
Why haven’t I received my refund?
If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at support@cuddleplushy.com.